Refund Policy

1. Our Refund Philosophy

At Bloomline Digital we believe in the quality of our work and the value we deliver. We want every customer to feel confident purchasing from us. That's why we offer a straightforward, hassle-free refund policy.

2. Refund Eligibility by Product

2.1 Bloomline Academy Courses

Condition	Refund Eligibility
Request within 30 days of purchase	✅ Full refund
Request after 30 days	❌ Not eligible
Course content already downloaded and used extensively	⚠️ Case by case review

Digital course materials are delivered immediately. We trust our customers to request refunds in good faith.

2.2 Blossom Studio Packages

Scenario	Refund Eligibility
Questionnaire not yet submitted	✅ Full refund within 30 days
Deliverables not yet received	✅ Full refund within 30 days
Deliverables received — not satisfied	✅ Full refund within 30 days
Deliverables received and approved by client	❌ Not eligible
Request after 30 days	❌ Not eligible

2.3 Agency Services

Stage	Refund Eligibility
Before work begins (deposit paid)	✅ Full deposit refund
Work in progress (less than 50% complete)	⚠️ 50% of deposit refunded
Work more than 50% complete	❌ No refund on work completed
Project delivered and approved	❌ Not eligible
Final payment (balance due)	❌ Non-refundable upon delivery

2.4 Nurture Monthly Plan

• Cancel anytime — no cancellation fees
• Current month's payment is non-refundable
• No future charges after cancellation
• Cancel by emailing info@bloomlinedigital.com

3. How to Request a Refund

Requesting a refund is simple:

• Step 1: Email info@bloomlinedigital.com with subject line "Refund Request"
• Step 2: Include your name, order number and brief reason for the request
• Step 3: We will review and respond within 2 business days
• Step 4: Approved refunds are processed within 5-7 business days

4. Non-Refundable Items

• Domain registration fees
• Third-party tool subscriptions purchased on your behalf
• Rush delivery fees
• Completed and client-approved work
• Services where client provided false or misleading information

5. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving issues quickly and fairly. Fraudulent chargebacks may result in permanent account suspension.

6. Dispute Resolution

If you are unsatisfied with our refund decision, you may:

• Request escalation to a senior team member
• Contact us via info@bloomlinedigital.com for further discussion
• We will always make a genuine effort to find a fair resolution

7. Contact Us